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YadriTrans Care Program

Get proactive support and best‐in‐class service for CargoWise & WiseCloud at a tier that fits your business needs.

Basic
$270 / month
  • 5 × L1–L3 (3 hrs)
  • Response: 24h
  • Priority Response
  • Free weekly meeting
  • 5% discount on extra tickets
  • Select Basic
    Standard
    $400 / month
    • 10 × L1–3 (6 hrs) + 2 × L4 (4 hrs)
    • Response: 12h
    • Priority Response
    • Free weekly meeting
    • 10% discount on extra tickets
    Select Standard
    Professional
    $600 / month
    • 15 × L1–3 (9 hrs) + 3 × L4 (6 hrs)
    • Response: 8h
    • Priority Response, free weekly meeting
    • Basic Gap Analysis
    • 12% discount on extra tickets
    Select Professional
    Enterprise
    $1200 / month
    • 40 × L1–3 (24 hrs) + 6 × L4 (10 hrs)
    • Response: 24/7
    • Full Gap Analysis, 24/7 Support
    • Dedicated Account Manager
    • 20% discount on extra hours
    Select Enterprise

    Areas Covered by Care

    Basic (L1)

    • Master Data Support
    • New User ID
    • Email Notification Group
    • CargoWise Login
    • WiseCloud Client Setup
    • Workflow Trigger

    Advanced (L2)

    • Forwarding: BKG / CON / SHP / PO
    • Doc Setup
    • User Dashboard
    • Milestone Visibility
    • Workflow Trigger
    • CW Patch Updates
    • Custom Field Creation
    • Rates & Tariff Quotations
    • Security Access

    Expert (L3)

    • Finance: AR/AP/Cashbooks
    • Auto Rating
    • General Ledger
    • Carrier Queries
    • Tax Rules
    • Charge Codes
    • Workflow Triggers
    • Collection Calls
    • Report Customization
    • Document Customization

    Specialist (L4)

    • Notification Customization
    • E2E for Existing & New
    • Revenue Recognition
    • Bank Reconciliation
    • Trial Balance, P&L, Customs
    • Advanced Finance Query
    • Advanced Wizard Support
    • Scheduling & Tracking
    • Carrier Messaging / Port Messaging
    • Customs Messaging

    Care Program Process

    Here’s a look at how we handle your tickets from creation to resolution.

    YadriTrans Care Process Diagram
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