Introducing the YadriTrans Care Program

We're excited to introduce our comprehensive Care Program, designed to provide ongoing support and ensure your continued success with CargoWise. This program combines proactive maintenance, dedicated support, and continuous optimization to maximize your system's value.

Key takeaways

Two tiers — Essential Care and Premium Care — scale support from standard hours to 24/7 coverage.
Core services span technical support, system maintenance, optimization, and training resources.
Three support levels (Basic, Professional, Enterprise) match response time to your operational needs.
Program metrics: 99.9% system uptime, under 15-minute average response, 98% customer satisfaction.

Program overview

Essential Care — standard support hours, email & phone support, basic system monitoring, monthly health checks
Premium Care — 24/7 support coverage, priority response, advanced monitoring, weekly optimization

Key features

Technical Support — expert assistance, issue resolution, system troubleshooting
System Maintenance — performance tuning, update management, security patches
Optimization Services — workflow analysis, process improvement, best practices
Training & Resources — knowledge base access, regular workshops, training materials

Support levels

Basic — 8x5 support, 4-hour response, email support
Professional — 16x5 support, 2-hour response, phone & email
Enterprise — 24x7 support, 1-hour response, dedicated team

Success metrics

Across the Care Program, clients see 99.9% system uptime, an average response time under 15 minutes, 98% customer satisfaction, and 24/7 support availability at the Enterprise tier.

Ready to get started?

Choose the care program tier that best fits your needs.

Frequently asked questions

What's the difference between Essential and Premium Care?

Essential covers standard-hours support and monthly health checks; Premium adds 24/7 coverage, priority response, and weekly optimization.

What response times can I expect?

From 4-hour response on the Basic support level down to 1-hour response with a dedicated team at the Enterprise level.